Shipping & Delivery

Last updated 21 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Where we deliver

We deliver right across Australia, including Sydney NSW, Melbourne VIC, Brisbane QLD, Perth WA, Adelaide SA, Gold Coast QLD, Canberra ACT, Newcastle NSW, Wollongong NSW, Hobart TAS, Darwin NT.

What delivery costs

Delivery is free on orders of $75 or more. Below that, a flat $27.50 delivery charge applies, including GST. Free delivery is based on your goods total after any discount code. The charge is shown in your cart before you pay, so nothing is added at the last step.

EXPRESS DELIVERY

EXPRESS DELIVERY is an option you can pick in your cart. It costs a flat $27.50, including GST, for the whole order, and that charge applies even when your order already qualifies for free delivery.

Express orders are dispatched within 1 working day and delivered in 3 to 5 working days. If you need an order by a particular date, email us before you buy and we will tell you honestly whether it is achievable.

How long it takes

We dispatch within 2 working days. Delivery then takes up to 7 working days by tracked courier. Remote and regional addresses may take longer, and working days leave out weekends and public holidays.

Orders to other countries

We mostly deliver within Australia, and we have delivered to New Zealand. If you would like an order sent to another country, email us at theteam@customersupport.care before ordering and we will confirm whether we can deliver it, what it costs and how long it takes.

Tracking

You will receive an email with a tracking number once your order has shipped. We only receive the tracking code once the parcel has been sent, so there is nothing to send you before then. You can follow the parcel on our order tracking page.

Separate packages

For logistical reasons, items in the same purchase may be sent in separate packages and may arrive on different days. If part of your order has arrived and you are unsure about the rest, email us and we will check it for you.

If your order does not arrive

Tell us straight away at theteam@customersupport.care with your order number and we will sort it out. How we handle orders that go missing or arrive damaged is set out on our Refunds & Returns page.

Questions before you order

If you have any other questions about delivery, email us at theteam@customersupport.care and we will do our best to assist.